Inside Arcadina: more than a team

Hi,

today I want to share something simple but important: at Arcadina we don’t rely on control—we rely on trust. We’re more than a team; we’re a small professional family with a clear goal: for you to feel looked after and for your photography business to move forward.

Each person owns their work. There’s no “what time did you clock in?” or “what time did you leave?”. If someone has a doctor’s appointment 🧑‍⚕️, needs to pick up the kids, or life gets messy that week, we adjust schedules. What matters is delivering and being there when you need us. This approach has made us more agile and, above all, more human.

Holidays work the same way. Part of them we coordinate in August and at Christmas, when things are quieter; the rest people arrange as it suits them. We plan ahead and cover each other so you’re never left without an answer. I’d rather the team rests well and comes back with fresh ideas ✨—you can feel that in the service.

We work hybrid: partly remote and partly in the office. Some people are 100% remote depending on where they live, and that’s great. Still, we keep a living office: we meet there from time to time and, when a trainee joins, the office helps them learn faster. That meeting point keeps knowledge flowing and our culture strong.

Every Monday we meet online as a whole team. We also run focused sessions (product, design/UX, marketing, sales) weekly or monthly as needed. They’re not about “checking up”; they’re spaces to decide, unblock and push what impacts you: usability improvements, new features, support, training… Funny enough, I feel closer to the team now than when I went to the office every day. We listen better.

What does this mean for you?

• ⚡ Faster responses. With autonomy, decisions happen sooner and improvements land sooner.
  
• 🔁 Continuity. You’re not dependent on one person: there’s a team that knows you and has your back.
  
• 🤗 Empathetic support. When we’re well, we serve you better—with patience, clarity and energy.
  
• 🛠️ A better product. A trusted, focused team tests, fixes and iterates without fear of standing still.
  

Here’s how that plays out day to day: when your suggestion comes in, we share it with the team, assess impact and ease of implementation and, if it helps, it goes onto our improvements list. If it’s a support emergency, we first make sure you can keep working, then we fine-tune. I try to make sure everyone understands the “why,” not just the “what” and the “how.” When the “why” is helping you sell more, showcase your work better, or save time, it’s easier to get it right.

We’re not perfect. We make mistakes like anyone else. The difference is we react quickly, understand what happened and fix it. And we prefer to say it openly, explain what went on and how we’ll sort it out. In the long run, that transparency builds more trust than any manual.

I’d love to hear your thoughts.
Do you like us working this way—with autonomy and trust? Do you feel that closeness in our support or in the product? Is there anything we could change to make your Arcadina experience even smoother?

I’m all ears.

Warm regards,
Félix Mezcua
CEO of Arcadina