How can you get the most out of WhatsApp Business?

Thanks to the WhatsApp Business service, you can establish a much more direct and effective communication with the people who land on your website to get to know your photo shoots. In addition, this communication option is also very useful to send your customers any information, modification or change related to any of their photo shoots or orders.

If you want to offer a much closer and direct treatment to your clients through a channel that they use every day and have a much more familiar and direct communication system that is always open to resolve any kind of doubts about your photo shoots, without a doubt, the WhatsApp Business service will help you to improve the way you deal with your clients.

The WhatsApp Business service is ideal for more direct communication with your customers.

Discover all the advantages of the WhatsApp Business service

Although it may seem obvious, the first thing we would like to highlight in this article are all the utilities that the WhatsApp Business service that we offer you in Arcadina can have. Here are some of these advantages.

WhatsApp chat enquiries for interested parties

• When a visitor comes to your website and explores the different galleries, pages or business areas, they will always have a WhatsApp instant messaging chat at hand to ask any questions they may have while visiting your website.
• If you don’t like to share your rates and packages directly on the web and you receive an enquiry on this subject, you will be able to copy the link of the landing page you have created with all the information and share your service packages with the client.
• As the WhatsApp icon is well known around the world, you will create a sense of trust among users who will be encouraged to use this faster and closer method of communicating with you.
• Etc.

WhatsApp Business service for customers

These advantages are in terms of communication with people who are not yet your customers. But once they are, you will also be able to use this WhatsApp Business service with them through the management panel. Here are some examples of its use:

• Through a customer’s profile (located in the customer section of the dashboard) you will be able to send them a series of emails as well as predefined WhatsApp messages, for example, to remind them of an appointment.
• Whether you want to send a special discount to a customer or to a person who has made an enquiry via the web, you will also be able to send this type of information quickly through this medium.
• And if you are 2 photographers in the photo studio, you will also be able to activate and customise a second avatar to personalise communications even more.
• Etc.

We would like to share with you the following article from our blog in which we introduce you to this very interesting service.

>> WhatsApp Business service now available in Arcadina

Communications you can make with WhatsApp

Although we have already told you about it, we want to give you a series of practical examples of the different options, facilities and advantages that you will have thanks to this WhatsApp Business service that we offer you in all Arcadina’s websites and businesses.

Answer questions through your website

As we were saying, although on your website visitors will always have the contact page, the email and the different forms that you can customise for the sections of the website at their disposal, we know for a fact that, when it comes down to it, especially for doubtful people, what they are going to want is a somewhat faster and closer communication, so finding the WhatsApp icon in any section of your website will give them the option:

• Ask questions about a photo shoot.
• Ask you about available dates for very specific sessions, such as weddings.
• Request information about your packs.
• If, for example, they are using the Booking service and a question arises in the middle of the transaction, the first thing they will do is look for this chat to talk to you.
• If you live in a city other than the client’s but they love your work, they can work it out quickly if you are willing to travel.
• Etc.

Undoubtedly, the WhatsApp Business service applied on the web, allows visitors to resolve very specific, specific and personal questions quickly and efficiently without having to fill out a more generic form or having to write an email.

Notify your customers via the dashboard

But this instant messaging chat not only serves to communicate with people who are interested in your services, but it can also make communications with your customers more fluid through the panel. These are some of the messages that you will be able to send them and that you will find already defined in your dashboard:

• Changing the status of an order.
• Link to download the images of an order.
• Sending the link to a private gallery for the client to access directly.
• If a customer has left a pending order, you can send them a link so they can complete it.
• Sending the access password.
• Viewing the content of an order by sending a link.
• Informing the client of the change of a session booking.
• Notify the customer of a new booking.
• Inform the customer about a new offline booking.
• Remind the client of a session reservation.

In this help article you will find more information about the different templates available to you and how to use them.

>> Arcadina Help: Integrations – WhatsApp Templates

How can you activate this direct communication service with your customers?

When it comes to activating the WhatsApp Business service, the procedure will be very simple, you just have to go to the Integrations section of your management panel (under Account) and look for the WhatsApp option.

In this section is where you will be able to activate this service, customise the avatars, the appearance of the widget and the text of the button. To contract this service you only need to have one of our active plans and you will also be able to request (once only) a 30-day free trial so you can test the WhatsApp Business service.

Today we are going to share with you the interview with Joan Vendrell.

>> Meet Joan Vendrell, the new ambassador of Arcadina

And to finish this post, let’s ask a question: did you already know about Arcadina’s WhatsApp Business service? We would love to read in the comments what you think about it.

Arcadina goes with you

Fulfil your dreams and develop your career with us. We offer you to try our web service free for 14 days. And with no commitment of permanence.

Arcadina is much more than a website, it is business solutions for photographers.

If you have any queries, our Customer Service Team is always ready to help you 24 hours a day, 7 days a week. We listen to you.